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IBM Sr Quality Manager 
India, Karnataka, Bengaluru 
898296601

04.09.2024

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Your Role and Responsibilities
As a Quality Manager, you will support the Banking Financial Crime Process Operations assigned to you & ensure conformance of quality standards and all required SLAs and Client requirements as required to meet the business objectives. Role will require coordination with client & IBM stakeholders, documentation & maintenance of Process Documents, Root cause analysis / action plan framing & implementation to drive client satisfaction on overall Quality for the project.

Responsibilities:
  • Responsible for complying with the BSA requirements to prevent, detect, and deter money laundering and terrorist financing through the review of system generated Alerts and Cases
  • You will be supporting Level 1 and Level 2 Case Investigations team. The responsibilities include detailed alerted Transaction Review, Due Diligence Research, Prior SAR/CTR filing review, and a decision to close with no risk or escalate case review to SAR recommendation accompanied by a thorough analysis narrative
  • Ensure high quality standards are maintained by for accuracy and completeness identifying any discrepancies or red flags, providing feedback to analysts and collaborating with stakeholders to enhance process and controls.
  • Conduct root cause analysis on errors or issues, participate in compliance reviews and contribute to development of training materials for analysts.
  • Analyze Quality trends and suggest improvement strategies to meet SLA requirements.
  • Ensuring effective feedback is passed to the analyst on timely basis.
  • The responsibilities include a thorough understanding in identifying red flags from the transactions data sets
  • Govern the Quality framework for the project from data analysis, to identifying gaps via RCA, suggesting improvements to bridge the gaps and effectively implement the same
  • Provide inputs on various tools / strategies that can lead to delivering a high-Quality output to the customer
  • You need to be having excellent writing skills to narrate the entire investigation in a detailed narrative.
  • Strong Case Investigation skills with understanding of FINCEN regulations. Analyze transaction data to identify red flags for possible suspicious activity.


Required Technical and Professional Expertise

  • Anti Money Laundering, Enhanced Due Diligence, KYC & Transaction Monitoring Expertise of minimum 8 years.
  • Analyze transaction data to identify red flags for possible suspicious activity
  • Strong written and oral communication skills
  • Client partnership & Collaboration skills
  • Business Communication / Presentation Skills


Preferred Technical and Professional Expertise

  • Stay current with money laundering and terrorist financing behaviours, issues, policies, regulations, criminal typologies, industry best practices, and developing trends
  • Knowledge of various AML regulations including the USA PATRIOT ACT, the Bank Secrecy Act and OFAC.
  • ACAMS Certified will be an added advantage

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