As a , your focus will be supporting thedevelopment of on-site installation, servicing and repair processes of complexequipment and systems. In this role, you will support revision and correctionof work instructions and customer-facing training guides used by fieldinstallation specialists. You will drive continuous improvement initiatives inthe processes related to field services and product development.
Key Responsibilities:
- Seek business opportunities through promoting Honeywell solutions and third party maintenance solutions to the customers, to pursue maintenance orders and retrofit jobs
- Have financial control on jobs according to previously agreed budgets and plans
- Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
- Perform retrofit projects, service and maintenance of Honeywell and third party equipment
- Lead system testing and commissioning works
- Lead labors and subcontractors for the project works
- Monitor site works / progress / completion schedule
- Negotiate with suppliers and subcontractors on equipment prices / modification works quotation and co-ordinate with sourcing department for orders placement
- Schedule and plan resources at site level, such as, manpower, materials delivery and tools
- Perform system design and execute engineering works, including software engineering
- Perform emergency call duties outside normal working hours as per agreed rosters and identify improvement actions to reduce number of repeating emergency call
- Deliver technical trainings to employees and external customers
Key Experience & Capabilities:
- Degree in Electrical or Building Services engineering or related discipline
- 3-5 years project / maintenance service experience for degree holder, Higher Diploma / Higher Certificate holder
- Proven track record on project management
- Good knowledge with hands-on experience on Honeywell systems/products or similar in the industry, such as, Building
- Control, Extra Low Voltage System
- Possess knowledge on cloud / IOT connection is an advantage
- Possess negotiation and co-ordination skills with customers and sub-contractors
- Experience in computer systems, such as, Microsoft Office Professional, Software Programming, Computer System
- Networking, etc, but possess computer system networking experience is an advantage
- Willing to perform overtime works and carry out emergency call duties at non-office hours
- Strong Commitment to customer satisfaction
- A good team player
- Good communication skill
- Self-motivated and the ability to work independently
- The ability to work under pressure
- Good safety awareness
- Willing to travel to Macau
Additional Information - JOB ID: HRD239284
- Category: Customer Experience
- Location: Unit 501, The Bay Hub, 17 Kai Cheung Rd, Kln Bay,Kln Bay,Kowloon,KOWLOON,999077,Hong Kong
- Nonexempt