Elastic Senior Customer Architect 

United States 

896930156

You must be able to work cross-functionally to drive efficiency and performance improvement across multiple operational and financial metrics globally. Using your SQL and Salesforce experience, you will build and maintain dashboards, lead process reviews, and implement workflow improvements to drive performance decision-making and help define, land, and execute on key Education strategic priorities. You will support running the business cadence, helping navigate the complexities of systems and tools as well as collaborating with cross-functional teams to solve problems, design, manage, and successfully deliver projects against operational standards.

• Partner closely with leadership to develop actionable, measurable projects and programs that accelerate Education bookings and revenue growth, and improve productivity.
• Perform in-depth analyses and modeling on the leading, in-process, and lagging indicators to support strategic initiatives across both ILT and On-Demand Training, as well as identify trends and opportunities.
• Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key stakeholders.
• Engage in ad-hoc analyses to understand business performance/user metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, resource allocation and more.
• Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction in the Education organization
• Work closely with internal teams and maintain clear and consistent communication with all internal partners, providing regular updates, challenges, and successes.

• Educational Background: Bachelor’s degree
• BS/BA or equivalent required
• 5+ years work experience in a Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market strategy.
• 2+ years work experience in a Training & Certification organization
• Knowledge of the Education technology landscape in tech
• Experience with the Salesforce.com platform, Education lab platform and LMS
• Power user proficiency with the Gsuite
• SQL experience
• Demonstrated ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations.
• Excellent communication and engagement skills
• Highly organized, analytical, and data-driven
• Highly collaborative, working on cross functional tooling fixes, owning reporting workflows, or jumping into broken processes
• Ability to thrive in a fast-paced start-up environment.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$106,900—$169,100 USD

$128,200—$202,700 USD