Cellebrite Tier Business Applications Support Specialist 

Israel 

896341578

Responsibilities:

• Responsible to handle and resolve business applications issues
• Research, diagnose, troubleshoot, and identify solutions to resolve end-user issues.
• Follow up on technical projects and org-wide implementations to provide a post roll out hyper care support.
• Handle the support process based on IT service system and adhere to the service KPIs as SLA for response and resolution and customer satisfaction.
• Perform root cause analysis of hardware-software SaaS and Business Applications issues to proactively suggest solutions to prevent future cases.
• Willingness to support users in standby/shifts globally.

Qualifications and experience:

• At least 2 years’ experience in business applications such as Salesforce, NetSuite, Atlassian in or IT support
• An experience in Sales Operation – advantage
• Salesforce Admin Certificate is an advantage
• Service-oriented and a people person with high communication skills.
• Self-motivated and Independent worker.
• Troubleshooting and problem management skills
• Willingness to learn new IT areas and aspects.
• Excellent written and verbal communication skills in English.