JPMorgan Client Onboarding Service Quality Vice President 

Philippines, Quezon City 

895687806

As a Quality Vice President in the Client Onboarding and Service team, you will lead a team of Quality Analysts, overseeing review findings remediation, identifying process gaps, and initiating process improvements. Your strong risk and control mindset, attention to detail, and exceptional analytical skills will be key in maintaining an effective control environment and ensuring compliance with relevant risk standards, policies, and regulations.

Job Responsibilities

• Oversee review findings remediation to ensure all items are closed in a timely manner. Ad-hoc regulatory / audit-related remediation projects
• Lead a team of Quality Analysts that are conducting the Quality Assurance testing in accordance with the firm wide Quality Assurance standards
• Identify process gaps and recommend resolutions, actively participate in calibration sessions.
• Perform root cause analysis to improve quality performance. Perform all tasks with minimum supervision and independently make decisions related to the process.
• Initiate and lead in process improvements initiatives, including automation projects.
• Provide oversight and consultation on potential issues that arise with compliance management, risk, compliance and products as necessary.
• Ensure current practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment. Facilitate end-to-end process walkthroughs and deep dives with assigned business unit.
• Critically evaluate and clearly describe issues, assess root causes, document them, and work with business partners to present them in discovery meetings.
• Identify key issues, cause and effect relationships, and gaps in the process that impact quality, accuracy, and/or compliance. Report results to management. Make decisions that are effective and well-grounded based on guidelines, policies, and insights.
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices

Required Qualifications, Capabilities And Skills:

• Experienced Vice President in quality assurance, control testing, audit, compliance background
• At least 3 years experience managing People Managers
• Ability to identify and articulate new or emerging risks to the business, getting to the why as efficiently as possible
• Advanced analytics – telling stories with data, statistical reporting and preparing presentations as needed
• Strong documentation skills to clearly articulate results of testing
• Detail oriented and a disciplined approach to process and quality controls
• Ability to investigate, analyze, review and document processes
• Effective and confident communicator with ability to provide clear verbal and written updates to the Leadership team
• Strong attention to detail, exceptional listening, comprehension, and analytical skills
• Superior execution skills with a strong risk and control mindset
• Ability to work in a deadline driven environment

Internal Application Eligibility Requirements

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.