Microsoft Customer Success Account Manager - Enterprise Commercial 

United Kingdom, England, London 

895281433

As Canager (CSAM), you are the primary delivery lead and a partner for our more strategic Enterprise Commercialyour technical, business acumen and industry perspectives you willbe responsible for

will allow you to accelerate your career growth,your delivery management capabilities and deepen your cloud and industry

Required/Minimum Qualifications

• OR equivalent experience
• You must be legally authorised to work in “United Kingdom” to be eligible for this role.
  • (Legally authorised = Has citizenship or has been granted a valid visa or work permit).

Additional or Preferred Qualifications/Experience

• Relevant work experience within customer industry
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organisation.
• A track record of providing leadership and orchestration of an internal delivery team.
• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.
• Active and creative participation in shaping our Customer Success community.
• Demonstrable experience working in a customer-facing role, e.g. Customer Success,  Account Management or Service Delivery.
• Exceptional communication, presentation, and facilitation skills.
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• An ability to multi-task and work in a dynamic environment with constant change to address emerging challenges.
• An insatiable appetite for learning, curious, optimistic, empathetic and emotionally intelligent.
• A willingness and ability to travel (national) when required: 0-30%.

ensuring that we have theappropriate levelof engagement to support and drive value and change. As such you will work with some of the world’s largest organisationspursuing strategic activities,and to deliverbetter services to citizens.

As a CSAM yourkey areas of responsibility will be:

• • You will nurture,establish

• • De-risk and accelerate

• Customer Success Leadership – Customer Strategy and Growth
  • Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Aligns with the account team to create and link Customer Success Plans with account plan priorities and develop bookable programmes of work.

• Customer Success leadership - Delivery and programme Management
  • Leads the strategic execution of programme planning and customer-facing programme reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

• Leadership- Customer Health
  • You willidentifyandassess customers’critical services across our cloud platformsand work with customers to ensure that these servicesare healthy and resilient.

• Technical Relevance
  • Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.