Capital One Principal Process Manager AML Procedural Operational Excellence 

United States, Virginia, Richmond 

895105995

Reviewing and understanding the DFS processes and comparing them to COF to understand the differences and making recommendations on how to integrate into a single FIU

Determining if there are any best practices that could be incorporated into the COF processes to strengthen current processes

Leading and owning oversight of process improvement work, caring for the overall design, development, implementation, and ongoing monitoring for sustainability purposes

Collaborating with teammates, DFS peers, and stakeholders on integrating the DFS work into COF

Using analytics and data to tell a compelling story to drive buy-in and strategy to resolve process breakdowns

Recapping outcomes of Joint Investigations and share with leadership so we can understand the crossover and future impacts

Using a customer-centric approach, identify and implement process improvements driving issue resolution / risk mitigation activities

Developing and maintaining formal process documentation including procedures and process flow diagrams

Influencing and effectively challenging our customers, providing thoughtful input to ensure business needs are met

Facilitate and direct others on projects

Capturing and communicating lessons learned from interactions, and applying them to future initiatives to enable continuous improvement

High School Diploma, GED or equivalent certification

At least 3 years of process or project management experience

At least 3 years of anti-money laundering experience

Bachelor’s Degree

Compliance, Anti-Money Laundering or Process or Project Management certification (Certified Regulatory Compliance Manager (CRCM), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE), Six Sigma Lean, Green Belt, Black Belt, Agile or Agile Coach, Project Management Professional (PMP), Business Process Management certification (BPM))

4+ years of experience in compliance or risk management

Proficient in Microsoft Office or Google Suite