Lead daily operations, ensuring visual, brand, merchandising and operational “door to floor” standards are consistently executed.
Communicate and Drive key performance indicators (KPIs) and business goals to your team, motivating them to deliver exceptional service.
Oversee onboarding and continuous training to drive Employee Engagement and ensure all team members integrate well into Nike’s team culture, and achieve service and operational standards.
Use business insights and possess commercial acumen to identify growth opportunities and drive performance.
Conduct regular performance reviews and team development sessions using Nike’s “Performance Excellence” framework.
Manage stock operations, including deliveries, audits, and cycle counts, in line with Nike HQ policies.
Act as the key liaison between the store, Nike HQ, and Territory partners, sharing updates on product, promotions, operations, and policy changes.
What You Bring
7+ years of retail experience & leadership in a dynamic, complex, high-volume retail environment.
Proven ability to lead, coach, and develop high-performing teams.
Strong background in retail operations, sales, planning, and customer service.
Energetic presence on the shop floor with a passion for sport and the Nike brand.
Excellent communication skills and a collaborative, inclusive leadership style.