3M Customer Support Representative 

Philippines, Taguig 

894298

Primary Responsibilities:

• Communicates clearly and professionally with the internal/external customer via telephone, live chat and/or written correspondence.
• Responds to a variety of inbound internal business partner and external customer inquiries, taking action as appropriate:
  • Provides inquiry resolution and escalation per established processes.
  • Triages inquiries to others for resolution
• Act as SME within designated division, will have an in-depth knowledge of products, resources and contacts.
• Presentation of our products, services, promotions and send product information according to defined processes.
• Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
• Responsible for monitoring work queues for new requests
• Support the sales and marketing functions in the development of sustainable customer relationships
• Responsible for completing assigned tasks within agreed targets
• Identify opportunities to improve data quality & reduce cycle time
• Other activities delegated by direct supervisor
• Act according to 3M regulation and policies

Basic Qualifications

• Bachelor's degree in any related field
• Knowledge on theories and practices, applied to one discipline within customer service (customer inquiry support, customer service analytics, call-handling, and thelike).
• Minimum of one (1) year experience in customer support services

Preferred Qualifications

• Salesforce system experience is preferred
• Experienced with cross-functional project participation
• Possesses exceptional customer service competencies
• Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
• Ability to work in a high volume rapidly changing environment
• Ability to work in a team environment and willing to collaborate and compromise, including team leadership
• Strong Active Listening skills
• Ability to follow through with commitments and show concern for the needs of others
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.
• Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks and meet deadlines
• Team player with good interpersonal skills

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.