Honeywell Exp Tech Supp Professional 

India 

892215127

Provide reliable technical assistance to internal andexternal customers. You will provide professional coverage of Technical SupportHelpdesk. You will support focus on accuracy, timely feedback, and customersatisfaction. You will drive timely identification, investigation, resolution,root cause analysis and replication of technical issues. You will buildinternal relationships to expedite complicated cases. You will develop broadunderstanding of customer needs. You will support the knowledge-sharingmindset, methodology, and tools. You will help develop Technical Supportprocesses. You will ensure proper documenting and recording of all activity andcommunication. You will address systemic coordination issues.
Key Responsibilities Responsible for delivering day-to-day remote service operations under the supervision of the HBOC service supervisors.

The role will deliver remote preventative maintenance tasks based on the schedule and corrective maintenance.
Responsible to deliver day to day task defined as part of skill matrix including goals.
This role requires 5-7 years of experience in the specific domain or any automation industry. Facilitate issue identification and analysis.
Investigate and resolve technical issues.
Track requests resolution.
Provide technical training. Test products & software.
Develop and share knowledge. HBS Productivity Tools.

• JOB ID: HRD245727
• Category: Customer Experience
• Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
• Nonexempt