What you'll do...
•Drive Best-In-Class customer experience at Ford Dealers within a designated region
• Travel regularly in the Field, sometimes overnight, meeting with Dealers in-person to build rapport and establish credibility
• Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.
• Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives
• Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations • Assist in preparing and presenting business development presentations conducted by the General and Regional Manager.
You'll have...
•Strong interpersonal skills; negotiation, selling, presentation skills, relationship building, etc.
• Proficiency in Microsoft Excel
• Prior Dealer retail experience and experience with Dealer Management Systems
• Attention to detail, organizational skills
• Ability to establish measurements and success metrics where standards do not exist
2+ years of experience scheduling in-person meetings with clients • Highly organized and efficient with time management, follow-ups etc.
| • Immediate medical, dental, vision and prescription drug coverage |
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| • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more |
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| • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more |
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| • Vehicle discount program for employees and family members and management leases |
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| • Established and active employee resource groups |
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| • Paid time off for individual and team community service |
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| • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day |
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| • Paid time off and the option to purchase additional vacation time. |
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| For a detailed look at our benefits, click here: |
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This position is a salary grade 8.Visa sponsorship is not available for this position.
