Akamai Engagement Manager II_Remote 

Indonesia 

89185507

Partner with the best

As an Engagement Manager II, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' media, performance and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:

• Being the strategist and technical advisor to architects and technology leaders of Akamai's premier customers
• Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
• Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
• Being the central point of contact for the customer and leading account team to deliver customer success
• Responding to escalations when various program management issues arise and operational improvements to mitigate future risks
• Ensuring customer success by understanding customer's requirements, leveraging best practices and offering services that meet customer needs

Do what you love

To be successful in this role you will:

• Be a customer advocate passionate about delivering technical solutions
• Demonstrate experience in a customer-facing role within the Information Technology industry
• Show understanding of working with network technologies, web performance or media related technologies, methodologies and/or architectures
• Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
• Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
• Demonstrate experience in Program or Project management in a cross functional and technical team

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.