Wells Fargo Customer Service Representative 

Philippines, Maypajo 

890585532

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 6+ months of experience in banking and financial services or equivalent is preferred but not required
• Successful completion of at least two years of college education in any field of study, at either the undergraduate or graduate level.
  

Job Expectations:

• Must be amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
• Must be open to split rest days or non-consecutive days off.
• Must be amenable to onsite work; office is located in McKinley, Taguig City.
• Must be willing to support a pure voice process and take inbound and/or outbound calls.
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.