In this role, you will:
- Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
- Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
- Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards
- Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
- Prioritize work and provide day-to-day leadership to team
- Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 6+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Knowledge and understanding of Commercial Lending
- Basic knowledge of Standby Letters of Credit
- Basic accounting or finance experience
- Strong attention to detail and accuracy skills
- Customer service focus and experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions
- Strong organizational, multi-tasking, and prioritizing skills
- Ability to work independently and in a team environment
- Ability to work in a fast-paced deadline driven environment
- Good Microsoft Office (Word, Excel, and Outlook) skills
- Excellent verbal, written, and interpersonal communication skills
- Strong time management skills and ability to meet deadlines
- Outstanding problem-solving skills
Job Expectations:
- This role requires on-site training for the first two months in role
- Hybrid schedule will be available after training
Location:
- 5000 Riverside Rd Irving, TX 75039
This position is not eligible for VISA Sponsorship
19 May 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.