Capital One Manager Treasury Management Onboarding 

United States, Virginia, Richmond 

889844505

West Creek 7 (12077), United States of America, Richmond, Virginia Manager, Treasury Management Onboarding

General Responsibilities:

• : This role will have direct accountability for 7+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance

• Client Management: While this role will not own client relationships on a long term basis, they will find themselves frequently interacting with clients in the form of escalations from their team members or sales partners. A client centric, client success oriented approach will be critical for success.

• Client Experience: Although this role is not client-facing on a day-to-day basis, methodically balancing people, process, risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision-making and regularly evaluates and strengthens how we measure the customer experience

• Data/Insights: Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns

• Continuous Process Improvement/Risk: Demonstrated experience identifying and implementing continuous improvement opportunities. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates and owns process issues and risk remediation.

• Stakeholder Management: Cultivates and maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions

• Created a culture of collaborative continuous improvement, in partnership with our TM Sales teams, to continually improve the customer experience, associate experience, and business performance

• Treasury Management Product Knowledge: This role will have direct responsibility to Treasury Management products and services. The leader is charged with understanding the Treasury Management sales process to help the team manage client pre-onboarding responsibilities and client escalations.

• Assist TM Onboarding Director with development and execution of strategy, owning and leading the execution of strategic initiatives

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Treasury Management

• At least 5 years experience working in Banking Operations

• At least 3 years experience managing teams across geographies

Preferred Qualifications:

• Bachelor's Degree or Military experience

• Certified Treasury Professional (CTP) Designation

• 2+ years of customer service experience

• Lean Six Sigma training

How our hybrid model works:

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.