EY AssIstant Director - Service Excellence 

India, Kerala, Kochi 

889637317

Key Role and Responsibilities

• Continuous Improvement and Transformation
  • Assist in defining, adapt, and implement project management methodologies at service function level.
  • Building efficiency pipeline through workshops and identify transformation projects.
  • Help and assist business to implement CI and transformation projects through various methodologies including process reengineering.
  • Run culture building program for the business.
  • Sharing best practices across organization through a systematic program.

• Delivery Excellence
  • Conducting timely process maturity assessments and helping business to define KPI.
  • Hold effective governance with the business leaders
  • Ensure RCA identified leading towards KPI Improvement.
  • Extend metrics beyond GDS and work with the global teams to integrate KPIs
  • Ensure to have all the methods documents are made available basis need.

• Capability Building
• • Support organization-wide capability building in Quality and Business Excellence as needed by leading training sessions.
  • Assist in Creating a certification and accreditation framework and it’s roll out.
  • Implement frameworks for talent development and capability building.
  • Guide and assist team members to boost their professional growth and organizational contributions.

Core Skills

• Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence.
• Strong understanding of project and program management methodologies and quality management systems.
• Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units.
• Strategic thinking and problem-solving abilities.
• Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App.
• Effective communication and influencing skills to drive results and build relationships with business leaders.
• Proficient in metrics reporting, management, and governance.
• Bachelor's or Master's degree, preferably with an engineering or management background.
• Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion.
• Over 14 years of experience in professional services or a related industry.
• Certification not mandatory, but any maturity model, process, and methods would be a bonus.
• Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries.
• Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person.

Skills and attributes for success

• Stakeholder Management
• Global Mindset
• Influencing and Negotiation skills
• Change Management, Adaptability and Agility
• Process Engineering skill sets.
• Innovative mindset and ability to relevant models suiting to the context

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.