Uber Sr Specialist Public Safety Response Americas 

United States, West Virginia 

88941030

• Evaluate and respond to data requests in a manner consistent with the privacy and security of business and customer information, in accordance with the law and with relevant policies and procedures.
• Prioritize, assess and accurately respond to legal requests for user data from public safety agencies and court officials within SLAs.
• Manage internal and external stakeholders through clear, concise and rational communication.
• Protect the privacy of our users' data through a robust analysis of all requests against our stringent legal and ethical requirements.
• Follow local government and Uber's policies in responding to requests from law enforcement in a timely manner.
• Responsible for leading specific projects such as overseeing the training and mentoring new joiners. Be prepared to deliver individual and team training.
• Drive safety outcomes through the application of critical thinking and adherence to the processes laid down in the Global PSRT playbook.
• Allocate issues relating to safety or disclosure to leadership or subject matter experts for appropriate resolution where necessary.
• Support Ops Lead/Manager to implement remedial actions for post-incident reviews of requests that emanate from within the region’s geographical area of responsibility.
• Be prepared to backfill for the Ops Manager/Lead on operational escalations, where required.
• Be flexible and prepared to cover weekend shifts and public holidays as necessary

• Experience handling law enforcement requests and public health requests
• General knowledge of privacy legislation: Electronic Communications Privacy Act (ECPA) and/or General Data Protection Regulation (GDPR)
• Identify trends and communicate such to the Public Safety leadership team.
• A degree of legal, data analytics or investigatory experience is a plus.
• Confidence interacting with law enforcement and/or other government officials in a calm, professional manner in a frequently high-pressure and rapidly evolving environment.
• Legal or investigative experience is a plus.
• Able to work independently with sound judgment.
• Fluency in reading, writing, and conversational English. Portuguese is a plus.

If you have a disability or special need that requires accommodation, please let us know by completing this form.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .