Bank Of America Senior Relationship Manager - EGP FP 

United States, California 

889369912

Job Description:

Job Description:

This job is responsible for supporting the Merrill Financial Advisor (FA) team to further develop and enhance existing client relationships. Key responsibilities include serving as a key point of contact for clients, while leading relationship management activities and developing, implementing, and monitoring the team's client service model. Job expectations include leading client meetings related to investment strategy, account performance, new products, and market developments to promote growth and acquisition for medium-sized to complex accounts. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

• Manages the tracking of all client actions/activities to ensure the highest level of client service is provided, while presenting time sensitive updates to the team and monitoring and reporting on client satisfaction
• Oversees client review meetings to ensure deepening of client relationships by maintaining a thorough knowledge of wealth management and Enterprise lending
• Executes on the team service model, including engaging with specialists/partners to address client's needs
• Manages aspects of the client relationship process, including client onboarding and resolving escalations
• Partners with the Financial Advisor (FA) team and/or Senior Business Managers in developing and monitoring the team's client book segmentation strategy
• Works with Portfolio Managers, Product Specialists, Wealth Planners, and/or Investment Management Specialists to support sales and servicing activities in partnership with FAs

Skills:

• Account Management
• Business Acumen
• Client Experience Branding
• Client Management
• Business Development
• Client Solutions Advisory
• Portfolio Management
• Referral Management
• Relationship Building
• Administrative Services
• Client Investments Management
• Customer Service Management
• Process Simplification
• Referral Identification

Required Qualifications:

• Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support
• SAFE ACT Registration; ADV-2B Required
• Maintain at least one firm approved designation
• Possess and demonstrate strong communication skills
• Ability to lead through collaboration and influence without direct authority to effectively partner with all Elite Growth Program (EGP) roles, product specialists and across enterprise
• Proven ability to build and deepen client relationships to identify opportunities for business growth
• Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once
• Advanced knowledge and understanding of the suite of Wealth Management products and services
• Proven ability to manage risk and make sound decisions
• Ability to identify client needs and concerns and articulate appropriate approach to align solutions to goals
• Ability to independently research escalated client issues for response/resolution
• Minimum of five years of experience performing specialist/analyst level responsibilities or equivalent industry experience​

**The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; FINRA

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)