Microsoft Technical Support Engineer - Azure VM 

United States, North Dakota, Fargo 

887461427

Required Qualifications

• 3+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

Other Requirements

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Preferred Qualifications

• 3+ years of technical experience in three or more of the following: Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
• Experience administering Linux (boot process, file systems, network device and protocol configuration)
• Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
• Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage etc
• Conceptual knowledge of Azure IaaS deployments and administration
• Linux OSS Knowledge
• Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
• Understanding of Virtualization concepts and virtual system administration
• Familiarity with SAN/NAS, Hyper-V/VMWare, iSCSI
• Familiarity with networking concepts including TCP/IP, NAT, DNS
• Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
• Effective problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Solid foundation and background in Microsoft products and technologies.
• Troubleshooting skills in Network and DNS.

Your shift can vary according to business needs. Examples: Monday to Friday, any working hours from 6am to 6pm Pacific Time, or weekend coverage depending upon business needs. Please note that shifts might change according to business needs. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed. This position may require you to work a rotational On-Call schedule, evenings, weekends, and holiday shifts.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until June 28, 2024.

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

• You identify potential product defects and provide feedback to otther engineers, contributing to Microsoft product improvements

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