JPMorgan Billing Operations Payments Lifecycle Manager II 

United States, Florida, Tampa 

887139999

As a

Job responsibilities

• Provides support to internal peers and external clients to address complex situations
• Manages daily case pipeline ensuring timely case resolution aligned with departmental service levels and standards
• Communicates professionally conveying a sense of ownership and commitment to resolution
• Exhibits leadership qualities that promote a team oriented, professional, and focused work environment, setting the example for peers. Delegates and shares information appropriately, and builds trust within a team
• Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions
• Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations
• Engages openly and demonstrates managerial courage and tackles issues head-on

Required qualifications, capabilities, and skills

• 3+ years in Operational Management/Customer Service at a large financial institution with demonstrated experience in global leadership roles effectively managing a globally dispersed team of individuals at various levels
• Proven experience in building strong collaborative relationships - team player who works well with global colleagues/stakeholders at all levels in influencing outcomes and achieving results
• Self-starter who can work comfortably and confidently under pressure and deadlines with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and challenging environment
• Demonstrated communication skills to work cross-organizationally at all levels to influence others, drive results/change and implement projects/processes
• Displays good judgment, professional maturity, personal integrity and a strong work ethic with outstanding interpersonal skills

Preferred qualifications, capabilities, and skills

• 3+ years of Cash Operations or Global Operations experience dealing with large scale operations