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GE HealthCare Program Coordinator Biomed - Richmond VA 
United States, Virginia 
886467717

22.09.2024
Responsibilities:
  • As directed, use knowledge of customer contract to ensure obligations are met.

  • Prioritize service, assign personnel, and follow up on commitments.

  • May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions.

  • Share on-call or service call escalation.

  • Function as Site Leader and is responsible for customer relationship at assigned sites.

  • Ensure service quality via frequent customer contact and formal quality reviews.

  • Responsible for prompt and accurate filing of expense, time, and service reports.

  • May track and analyze financial performance with DOS or MCE.

  • May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.

  • Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.

  • May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.

  • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

  • Effectively communicate and partner with teammates and colleagues.


Quality Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Complete all planned Quality and Compliance training within the defined deadlines.

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.

  • Complete one site safety inspection per month.

  • Ensure all test equipment is tracked and 100% calibrated on time.

Required Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment;

  • OR equivalent military education and 4+ years of experience servicing medical equipment;

  • OR High School Diploma/GED and 6+ years of experience servicing medical equipment.

  • Qualified experience in a customer service environment.

  • Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.

  • Ability to analyze metrics and reports.

  • Proficiency in completing electronic documentation using technological tools (e.g., Ipad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

  • Willing to travel outside of the assigned region.

  • Must have and maintain a valid driver's license.

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Qualifications:
  • Experience as a Biomedical Technician.

  • Team leadership experience effectively supervising and coaching technical personnel.

  • Effectively resolving customer relations issues.

  • Experience managing financial and administrative requirements of the position.

  • Project management experience.

  • Proficient in Microsoft Excel.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.