Citi Group CRIU Manager - C13 SINGAPORE 

Singapore, Singapore 

884717288

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team asCRIU Manager- Hybrid(Internal Job Title: Compl AML Risk Mgmt Officer - C13) based in Singapore.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The scope and responsibilities for the Manager role include: People Management, Operational Management, Governance and Case Escalation, Hiring and On-boarding, and Regulator and Internal Audit/Compliance Testing Engagement

People Management:

• Work with staff on Goals and Career Development (e.g., mentoring new staff, working with Analysts to achieve career objectives).
• Conduct Mid and End of the Year Reviews.•Draft Performance Improvement Plans (PIP) for staff with ongoing errors and deficiencies.
• Work with the team and/or HR to resolve various employee-related issues.
• Plan VOE events, assist in the development of VOE actions based on survey results, and implement action plans.

Operational Management:

• Ensure departmental key priorities and objectives are met.
• Review periodic operational and quality reports to ensure compliance with regulatory requirements and SLA expectations.
• Ensure Analysts’ queues are balanced based on case volume, difficulty and aging to meet monthly production requirements.
• Monitor Analyst/Expert performance, conduct periodic performance discussions and provide QA scorecards to employees.
• Review and provide guidance on High-risk and/or complex cases.
• Address operational issues, emerging risks, and unresolved QA findings.
• Identify, propose, and implement process improvements.

Governance and Case Escalation:

• Escalate cases of elevated importance to Senior Management and other stakeholders.
• Hold discussions with business and compliance partners during monthly service calls
• Participate in governance forums and management meetings, as required.
• Review policy and procedural updates, determine applicability, and inform/train staff as required.

Regulator and Internal Audit/Compliance Testing Engagement:

• Participate in regulatory exams, audits and compliance testing reviews.
• Organize walkthrough meetings and presentations.
• Assist in responding to case-related observations and issue drafting.

Hiring and On-boarding:

• Work with HR Recruiting to identify candidates, review qualifications and schedule of interviews.
• Conduct interviews, extend offers, and coordinate with HR on any issues.
• Manage onboarding and training of new employees.

Administrative and Miscellaneous Team Activities:

• Monitor daily attendance of each employee. Approve planned/unplanned time-off.
• Organize weekly Team meetings, and participate in other initiatives (e.g., VOE, intelligence sharing sessions) as necessary.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of experience
• Anti-Money Laundering (AML) certification required.
• Working knowledge of regulatory requirements including local, US, and international laws
• Working knowledge of industry standards and practices
• Consistently demonstrates clear and concise written and verbal communication.

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred.

Take the next step in your career, apply for this role at Citi today

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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