Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience in technical support, professional services, software development, or product operations management.
4 years of experience coding in a general purpose language or system design, troubleshooting/advocating for customers' needs, and triaging technical issues.
Ability to communicate fluently in English and Mandarin Chinese to communicate with different regional customers and stakeholders.
Preferred qualifications:
Experience with any of the following IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
System/network administrator level knowledge of Linux/Unix or Windows systems.
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, etc.).
Excellent troubleshooting, attention to detail, and written and verbal communication skills.