Bank Of America Production Specialist II - 3rd Shift 

United States, Illinois, Chicago 

882139052

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description:

Incoming mail is prepared and roughly sorted as follows:
• Receive First Class Mail, express and walk-in packages
• Process and sort all incoming mail types
• Custody transfer process with Operations
• Maintain mailroom security
• Handle refused packages and misdirected mail

Outgoing Mail:
• Utilize Outbound Mail system (OBM) to process and label packages for shipping.

: 3rd Shift Thursday - Monday 10:00pm - 6:30am

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations

• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

• Monitors and reviews documentation requirements

• Resolves peer or customer escalations and inquiries

• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Skills:

• 1+ years relatable experience

• Ability to process transactions based on documented procedures

• Basic Banking Operations experience

• Team player with ability to multitask

• Attention to detail

• Adapts to change and a quick learner

• Receptive to coaching

• Proficient in MS Office

• Heavy lifting up to 25 lbs

• Standing for long periods of time

• Routine equipment maintenance

• PC knowledge

Desired Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

Skills:

• Adaptability

• Attention to Detail

• Business Operations Management

• Customer and Client Focus

• Policies, Procedures, and Guidelines Management

• Collaboration

• Issue Management

• Organizational Effectiveness

• Prioritization

• Problem Solving

• Confronting Bias

High School Diploma / GED / Secondary School or equivalent

3rd shift (United States of America)