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CheckPoint Team Lead - Bangalore India, Karnataka, Bengaluru 881259036
24.06.2024
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Key Responsibilities
- Technical Support:
- Customer Satisfaction: Ensuring that all customer satisfaction KPIs are met at all times through defined practices and policies
- Team’s objectives fulfillment: Mentoring and training the team members to meet their performance objectives through continual communication, audit and metric reviews
- Customer-facing: Periodical service audits, crisis management, conference calls, etc.
- Interfacing with different departments in our global organization: Sales, R&D, QA, Customers Success Management, etc.
- Team collaboration: Productive collaboration with peers to lead service improvements
- Customer’s advocate: Acting as the Voice of the Customer in order to drive product and service improvements
Qualifications
- Good understanding of public cloud platforms (AWS, Azure, GCP), typical deployment scenarios, automation/orchestration and multi-cloud deployments
- Understanding of container and serverless architectures
- Proven experience as a Technology Lead
- At least 3 years of experience in Technical Support – Must
- Natural “Can Do” approach and high level of assertiveness
- Passion for a constant self-challenge, learning and development
- Proven ability to work in a very demanding and stressed work environment
- Highest level of commitment and loyalty
- Ability to manage multiple tasks and priorities under high pressure
- Excellent customer and service orientation
- Strong verbal and written English and excellent interpersonal skills
- Excellent communication and leadership skills
- General knowledge and understanding of networking and security
- Knowledge of common operating systems
- Knowledge in Check Point products – A strong advantage
- Relevant certifications highly preferred, e.g. CCNP / CISSP/ CCSA / CCSE / CCVSE
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