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Wells Fargo Senior Lead Systems Operations Engineer - Technology Major Incident United States, Arizona, Chandler 880998936
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About this role:
In this role as the Technology Major Incident Lead, you will act as an Incident Lead to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications. You will lead the resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services. You will partner with Incident Communicator, Platform, and Business teams in driving resolution activities. You will make an impact by identifying opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
In this role, you will:
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
- Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions.
- Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization.
- Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership.
- Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards.
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
- Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
- Build and maintain relationship with business and technology partners to support rapid Major Incident recovery.
- You will exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards and be an internal consultant for the use of tools and processes.
Required Qualifications:
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of application production support, managing command centers or major incident management.
- 3+ years complex issue resolution experience
- 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment
Desired Qualifications:
- Strong verbal and written communication skills
- Experience working with Service Now or equivalent.
- Experience working with Microsoft Teams or equivalent.
- Window, Linux Server OS,Network & routing topology, & IT Support fundamentals.
- Physical and virtual server technology fundamentals.
- Experience working with Cloud technologies.
- Experience working in an Agile team environment.
Job Expectations:
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
- Work as an internal consultant regarding use of tools and processes.
- Open to work in flexible hours, on call support in a 24x7 command center environment.
- Initial work schedule includes 10 Hour Shifts with front half or back half schedules.
- Willingness to work on-site as per in-office expectation guidelines at stated location.
- This position is not eligible for Visa sponsorship.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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