Philips Feild Service Engineer 

India, Kerala, Ernakulam 

880713811

Feild Service Engineer

You are responsible for

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change, for Multi-modality. equipment(CT/MRI/Cathlab/XRay/Ultrasound)
•To support Philips customers in Uttar Pradesh and the Kanpur region for multi-modality products and basic troubleshooting, installation, maintenance and repair on designated equipment
• Completing Preventive Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• The ability to lift and carry a toolbox that can weigh up to 50 lbs.
• Adhering to current regulatory requirements

Delivery:

• The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
• The FSE would
  conduct site surveys
  before taking over the Life Cycle Management of an installed machine
• The FSE would also
  provide Demonstration Support
  for the system in the region
• The position of a FSE would entail
  Commissioning
  and
  Handing-over
  of the respective systems projects
• FSE would
  participate in Corrective Maintenance
  and would also maintain and complete the PM Schedules within the stipulated time frame
• The FSE would
  implement FCO.
• Ensure Reduced down with timely updates to customer.
• Participate and drive projects to maintain Territory Operational KPI above target in complaisance manner.

Selling :

• As a FSE, Person would
  actively participate
  and
  support
  in CS Sales Promotion and achievement of overall CS Team Sales Targets
• FSE would coordinate the process of Spare parts Sales with the Customer
• Identifying opportunities for
  System Upgrades
  and promoting the same to the Customer would also fall within the job’s purview
• The FSE would
  provide Competition Information
  about the latest developments and the prevailing market condition to enable the organization to be competitive.

Service Administration

• The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
• The FSE would be responsible for proper handling of parts/ Test & Measuring Instruments to ensure return of all parts with proper documents
• The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.

• FSE would also be responsible for
  timely escalation
  of certain issues to the concerned FSE and work as a team to provide appropriate.

To succeed in this role, you’ll need a customer-first attitude and the following

• BE- Any engineering
• 3+ years of experience in X-ray , CT, MR, and Cath lab
• Strong experience in medical device/services
• Experience in troubleshooting, Maintenance and installation of medical Equipment.
• Good Communication skills

In return, we offer youa challenging, innovative environment with great opportunities to explore. Our benefits are very competitive and designed around your preferences:

• A rewarding career in Philips with attractive package.
• A variable bonus based on both Philips results and personal performance
• Extensive set of tools to drive your career, such as a personal development budget, free training and coaching
• Attractive collective health insurance package
• Opportunity to buy Philips shares and products with discount.

Our hybrid working model is defined in 3 ways:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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