Capital One Enterprise Payments Risk Manager- Talent & Educational Programming Hybrid United States, Virginia, Richmond 880439979
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As a Risk Manager of the Payments Talent and Education Team, you play a key role in driving strong business outcomes by leading critical and strategic initiatives within our team, helping develop associates in new ways and close skill gaps across the enterprise. In this exciting role you will work closely with key stakeholders to deliver a scalable payments training infrastructure that supports both the immediate and future needs of associates in payments related roles. You will work with intelligent, talented people who will challenge you to excel.
General Responsibilities
Drive projects based on defined priorities; ensure scope of deliverables, timelines are met; identify risks and issues and mitigate and/or escalate as needed
Anticipates trends, skill gaps and regulatory requirements, and designs learning programs to meet them proactively
Leverage problem solving skills to ensure risk areas and closure of skill gaps deliver on intent and maintain key documentation
Partner with payments leads to provide strategic and tactical thought partnership to effectively drive designing and delivering targeted training
Forge relationships with key stakeholders to ensure delivery of commitments
Identify ways to improve and streamline business process
Exhibit a proven track record of developing and implementing effective training programs that drive skill development and improve performance
Known for building and delivering impactful training solutions that accelerate learning, close skill gaps and enhance associates capability
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Display strong consulting and collaboration skills
The Candidate
Consistently demonstrates ownership and motivated to go above and beyond role
Confident communicator with the ability to influence at all levels
Excellent analytical and critical thinking abilities
Proven experience leading complex, multi-phase learning programs across divisions
Experience in leading training strategy during transformation
Skilled in change management
Solution - oriented mindset that fosters collaboration and alignment
Consistently delivers practical, high-impact solutions
This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 4 years of experience in the Banking Industry or Financial Industry
At least 2 years of experience in Learning and Development
At least 3 years of Coaching, Mentoring or People Leadership experience
At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications
Bachelor’s Degree or military experience
At least 4 years experience working in payments
At least 3 years of risk management experience
At least 2 years of process management experience
At least 2 years of project management experience
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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