JPMorgan Technology Support III Employee Services 

South Korea, Seoul 

879714118

Job Responsibilities

• Be a member of the regional TESS team supporting our Korea office.

• Help users fulfill their business needs by providing timely and high-quality end-user technology support.

• Identify problems and clearly communicate solutions to clients (employees) and team members.

• Carry out root cause analysis and create action plans to remediate the identified problems.

• Collaborate and communicate effectively to achieve common goals and maintain a company standard of excellence.

• Assist in various technology refresh projects, ensuring timely completion and adherence to quality standards.

• Actively participate in brainstorming sessions and contribute towards the success of the larger organization.

• Deliver a clearly defined project or business support requirement to demonstrate your learnings.

Required qualifications, capabilities, and skills

• Outstanding written and verbal communication skills in English and Korean.

• Interpersonal and communication skills to effectively collaborate with team members and stakeholders.

• Attention to detail and analytical thinking, with problem-solving capabilities.

• Self-starter, with the ability to work both independently and collaboratively as part of a team, contributing on a strategic and tactical level.

• Flexibility and resilience, with the ability to multitask and work on multiple deliverables with flawless execution.

• Proficiency with Microsoft PowerPoint and Excel.

• High level of energy and integrity; demonstrates respect for a diversity of opinions and styles, with accountability and responsibility.

• Advanced or native English and Korean - verbal and written.