JPMorgan Fund Services Operations Service Delivery - Vice President 

Japan, Tokyo 

879389711

As a Vice President in the Fund Services Operations Services Delivery team, you will report directly to the Asia Head of Fund Services Operations Transformation and Services Delivery. Your role will involve close collaboration with Fund Services Operation teams across various regions, managing client-facing teams to uphold service delivery standards and meet SLA commitments. Additionally, you will handle client change requirements, providing efficient, valuable, and top-tier service consistently. Your responsibilities also include onboarding new clients and maintaining relationships with existing ones.

Job responsibilities:

• Represent J.P. Morgan as operational contact for client(s) across fund services products
• Ensure proper execution on client deliverables, communicate client status updates and provide Key Performance Indicators to senior management to ensure appropriate escalation and prioritization of all client issues.
• Provide guidance, direction, and support to project teams, promoting a collaborative and productive work environment.
• Facilitate smooth transitions during system upgrades, process changes, and organizational restructuring, ensuring minimal disruption to operations.
• Promote highly customer centric and leading by example to provide leadership and delivering exceptional service experience on a daily basis
• Manage client change requests in partnership with client, client services, product, product development through the life-cycle of the request
• Collaborate closely with Leadership Team and wider functions to enable consistent and effective operational processes whilst championing process improvement and change from concept to final delivery

Required qualifications, capabilities, and skills:

• Bachelor’s Degree in Finance, Accounting, or related disciplines
• At least 10 years of experience in Fund Administration, financial reporting, fund accounting, and/or auditing related roles
• Strong understanding of fund services operations, including fund accounting, financial reporting, transfer agency, and alternative investments
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with diverse stakeholders
• Demonstrated leadership capabilities and the ability to inspire and motivate teams to achieve their best
• A team player who is flexible and can maintain both a positive attitude and high level of performance in demanding/ time-sensitive initiatives
• Professional communication in spoken and written Japanese and English

Preferred qualifications, capabilities, and skills:

• Develop a diversified team that will report to you by setting objectives and building career pathways. Able to manage difficult conversations and be comfortable with performance management when required
• Preferably qualified Chartered Accountant/Master of Business Administration
• Experience working in a high growth team, start-up environment, adaptable, agile in approach and able to work in a constantly evolving business