JPMorgan Associate - Platform Management Operations 

India, Maharashtra, Mumbai 

879307802

Job Responsibilities:

• Establish/Create/Analyze reports relevant to Operations functions
• Propose process reengineering solutions to resolve current process breaks and identify areas of opportunity for improvement
• Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Communicate proactively and collaborate with external and internal customers to analyze information needs and functional requirements
• Drive and challenge business units on their assumptions of how they will successfully execute their plans and assist with creation of processes and procedures
• Serve as the conduit between the customer community (internal and external customers), support teams, business units and the development team through which requirements flow
• Develop requirements specifications according to standard templates using natural language
• Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs

Required qualifications, capabilities and skills:

• Minimum of 3 years of experience building processes, managing cross functional projects that promote business impact
• Skilled in MS Office, including Excel and Access
• Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
• Demonstrated organizational skills and ability to handle working within strict timelines
• High level of professionalism in leading groups and process improvement initiatives
• Experience in using enterprise-wide requirements definition and management systems and methodologies required
• Ability to work nonstandard hours, including early morning, late evening, and weekends to accommodate testing schedule requirements

Preferred qualifications, capabilities and skills:

• Managed account experience is highly desirable
• Experience in project management or support is preferred