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Microsoft Technical Support Advisory 
India, Karnataka, Bengaluru 
879211417

11.06.2024

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Qualifications

Language Qualification
English Language: fluent in reading, writing and speaking.

Preferred Qualifications:
Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.

This position may require you to work a rotational On-Call schedule, evenings and weekends shifts. Please note that shifts might change according to business needs.

2+ years of experience managing or mentoring individual contributors

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities
• Team Readiness & Development – you will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
• Case Management (Delivery Excellence) – you will perform case reviews to ensure process compliance.
• Managing Collaborative Activities – mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
• Supportability Activities – you will contribute to customer self-help and volume deflection initiatives.
• Process Improvement – you analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

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