PayPal Sr Staff Experience Researcher 

United States, Texas, Austin 

878621335

You'll be responsible for establishing measurement frameworks that connect customer feedback to behavioral and financial data. You'll leverage data analytics, statistical methods, and customer listening posts to generate actionable insights that drive strategic product decisions across our organization.

Essential Responsibilities:

• Develop clear objectives and priorities to deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex research and insights using product knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit product users and customers
• Analyze research data to identify trends and insights that inform product development and user experience strategies.
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of product needs and industry trends
• Mentor team members in best practices for user research and data analysis.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Advanced degree (Master's or Ph.D.) in Data Analytics, Psychology, Human-Computer Interaction, Statistics, Economics, or related quantitative field
• Deep expertise in statistical analysis, predictive modeling, and advanced quantitative research methods
• Proficiency in analytical tools including SQL, Python, R, SAS, and visualization platforms like Tableau or Power BI
• Experience with customer experience platforms, survey tools (Qualtrics), and large-scale data collection methodologies
• Strong understanding of experimental design, A/B testing, and longitudinal research approaches
• Expert ability to design, execute, and analyze complex quantitative research studies aimed at understanding and measuring customer experience
• Proven track record of translating large datasets into strategic insights and actionable recommendations
• Experience building and maintaining measurement frameworks that scale across global organizations
  
• Strategic mindset with exceptional communication and stakeholder management skills
• Demonstrated ability to influence senior leadership and drive organizational change through data-driven insights
• Experience mentoring and developing research capabilities across teams
• Proven ability to present complex quantitative findings in compelling, accessible formats

Our Benefits:

Any general requests for consideration of your skills, please