JPMorgan Experience Researcher - Consumer Banking Vice President 

United States, Ohio, Columbus 

878533416

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Work with design, content, and other researchers to identify areas where user experience research can best provide insight and impact and develop research roadmaps
• Design and lead mixed-methods research studies end to end for strategic, actionable insights
• Ensure research results are actionable and contribute directly to meeting project and business goals
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices
• Lead User Experience Researchers are expected to be able to coach and mentor junior team members, but also should be willing, on occasion, to take a supporting role on projects led by other researchers
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Master’s or Ph.D. degree in related field is preferred, but not required
• Experience using core qualitative research methods (In-Depth Interviews, Concept Testing, Diary Studies) in an industry setting with strong communication skills (both written and oral)
• Ability to drive multiple complex research projects, champion user experience research, and integrate within the design planning, estimation, and prioritization process
• Passion for designing and delivering research for maximum impact and for developing world-class products and experiences
• Demonstrated ability to incorporate design thinking into the product development process
• Portfolio or examples of past projects focusing on thoughtful methodology selection and impactful, tangible outcomes

Preferred qualifications, capabilities, and skills

• Demonstrated understanding of how design research connects with broader business value
• Familiarity with service design methodologies
• Ability to train and mentor junior team members and experience in conducting research at a large company
• Experience using complex survey methodologies (e.g., Conjoint, Min-max) and statistical analysis (e.g., Regressions, T-Tests, ANOVA) in an industry setting