Wells Fargo Quality Assurance Associate Manager 

Philippines, Caloocan 

877646395

In this role, you will:

• Manage a team of quality control individuals
• Ensure quality for a specific focus of the business or a segment of the overall quality program
• Monitor methodology, quality scorecards, and reporting
• Establish root cause and develop comprehensive reports and recommendations
• Perform analysis on budget, products, processes, or programs as necessary
• Provide input into the development of service level agreements
• Identify deficiencies and recommends corrective measures
• Coach staff to ensure resolution of issues
• Write and conduct performance evaluations
• Advise staff on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes
• Identify and provide input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels
• Be active in daily operations or provide oversight through lower level managers
• Provide guidance and feedback to correct performance
• Communicate company and unit policies, procedures, and practices
• Ensure standards are created and maintained
• Make employment decisions and sets performance standards
• Represent the department on broader initiatives
• Collaborate on or create approaches and plans to correct problems
• Participate in or provide research of special projects as assigned
• Ensure effective communication and adherence to company and unit policies, procedures and practices
• Manage allocation of people and financial resources for Quality Assurance
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of Leadership experience

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to work independently and be self-motivated
• Ability to work effectively in a team environment
• Ability to act with sense of urgency

Job Expectations:

• Amenable to work on a night shift schedule, follow US holidays, and observe an onsite work set-up (5NEO)

23 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.