EY Quality-Manager 

India, Karnataka, Bengaluru 

877597064

Key Responsibilities

• Responsible for driving exceptional service delivery and strategic initiatives in partnership with functional leadership.
• Oversee delivery performance and governance, ensuring alignment with the service line’s delivery framework.
• Develop delivery excellence frameworks that include key milestones, resource allocation, and performance metrics.
• Assist in conducting delivery reviews across engagements and support mitigation planning.
• Promote standardized delivery methodologies and support scalability of service delivery models.
• Identify improvement opportunities and contribute to refining delivery processes.
• Liaise with regional consulting leaders and support escalation management.
• Mentor junior team members and foster a culture of quality and continuous improvement.

Qualifications and Experience

• Bachelor’s or Master’s degree in Information Systems, Engineering, or related field.
• 15+ years of experience in professional services delivery or consulting.
• Exposure to delivery governance, client engagement, and risk management.
• Hands on experience to MS Excels (formula, VBA, charts), Power BI (Data visualization), MS-Power point, MS Visio
• Familiarity with CMMI, ISO, and other quality frameworks.