JPMorgan Technology Support II-UNIX/AWS 

India, Maharashtra, Mumbai 

876665787

As an UNIX/AWS Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency in Unix/Linux operating systems
• Strong command of scripting languages such as Shell, Python, or Perl for automation tasks
• Experience with database technologies including SQL and Oracle
• Knowledge and hands on experience on either AWS or GKP cloud based systems (Cloud Certified).
• Knowledge of monitoring tools like Geneos, Splunk or Dynatrace for performance monitoring and troubleshooting Terraform
• Familiarity with version control systems such as Git Bitbucket
• Understanding of networking concepts and protocols (TCP/IP, HTTP, DNS)
• Exposure to job scheduling tools like Control-M or Autosys and APM
• Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)
• Experience with ticketing systems such as ServiceNow or JIRA for incident tracking and resolution

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Having experience on observability and telemetry tools like Datadog, grafana is highly desirable.
• Having SRE/DevOps mindset with knowledge around SLI, SLO, Error Budgeting
• Familiarity with ITIL framework and incident management processes
• Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)