JPMorgan HR Employee Service Specialist IV- Ask JPMC Onboarding 

United States, Delaware 

875727225

As an Onboarding Specialist within Human Resources, you will be at the forefront of delivering a best-in-class, simplified, and digitized new hire experience. Your role will involve adhering to established processes and guidelines to support all potential new hires, ensuring a positive and seamless experience with every interaction.

Job Responsibilities:

• Engage with employees at various levels to address a range of topics and issues, ensuring attention to detail and empathy
• Communicate with customers through an inbound call center to resolve complex inquiries.
• Respond to customer inquiries via an online portal
• Process HR-related transactions and activities in line with company policies and guidelines
• Provide an exceptional customer experience, meeting service level, quality, and productivity metrics
• Resolve new hire inquiries accurately and effectively
• Follow all established processes, policies, company guidelines, and regulations

Required Qualifications, Capabilities, and Skills:

• Strong verbal and written communication skills
• Customer-obsessed mindset
• Ability to multitask in a fast-paced environment and meet deadlines
• Ability to work under pressure and handle high volumes
• Demonstrate active listening, probing, and reading comprehension skills
• Possess strong analytical skills
• Strong interpersonal skills
• Strong attention to detail, high level of accuracy, and problem-solving skills
• Ability to research issues and recommend solutions
• Comfortable with and able to quickly adapt to change
• Ability to work in a team environment and collaborate with others

Preferred Qualifications, Capabilities, and Skills:

• 1+ year of customer service experience
• Proficiency with Microsoft Office suite and HR systems