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Cisco AppD SaaS Support Engineering Poland, Lesser Poland Voivodeship, Krakow 875379803
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About theAbout the Role
As the Regional Manager EMEA Support, you will work in tandem with your EMEA counterparts as well as with key members of the broader AppDynamics Customer Experience (CX) organization to ensure our customers receive best in class support. You will exemplify these traits
Act as an escalation point for support issues within EMEA and - as needed - manage the relationship with escalated accounts.
Define vision, set and communicate team goals, strategy, tactics and behaviours required to achieve those goals and operational KPIs. Foster a culture of accountability and continuous improvement in the teams.
10+ years of technical support management experience in an enterprise software company (of which 5+ for a SaaS vendor) with demonstrated expertise in customer facing roles.
5+ years of people management experience leading engineers and/or technical/engineering support staff, including managing highly distributed teams.
Innate ability to methodically get to the root of problems and data-driven decision making.
Knowledge of development methodologies and familiarity in at least one of the following domains and not limited to
Distributed Architecture and Cloud-based applications
Experience and familiarity with AppDynamics or other APM tools is a plus
Strong command of the English language (written and spoken) with each additional language a plus
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