F5 Principal Customer Success Manager 

United States, Illinois, Chicago 

874923800

• utilizinglicenses, adopting new use cases, and achieving strategic outcomes.

• including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, andhybrid/multi-cloudenvironments

• reference-ability

• Promote available resources and communities to encourage efficient productutilizationand engagement.

• Act as a trusted advisor, addressing improvement requests and resolving critical issues.

• , overcome customer pain pointsandcreatesuccess plans that drive& optimizerenewals

• identifyingcross-sell and up-sell opportunities.

• accurateand consistent updates in the CRM system, documenting businessobjectivesand success metrics.

• Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.

• identifyingengagement opportunities and delivering tailored success plans.

• Use customer usage data and health indicators to develop actionable strategies for growth and renewal.

• expertisein BIG-IP, NGINX, and distributed cloud solutions

• Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements.

• Champion Customer Success by contributing to tools, systems, and best practices.

• additionalrelated duties as assigned.

Knowledge, Skills, and Abilities

• proficiencyin BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.

• Ability to distill complex technical and business concepts into clear, actionable insights.

• Proven ability to build lasting customer relationships and drive revenue growth.

• Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.

• Resilience under pressure with excellent time management and focus on delivery.

• Availability to travel up to25% within the AMER region, includingoccasional out of countrytrip

Qualifications

• Showcase 12+ years of experience delivering technology and business outcomes in Customer Success or a related role, with aBachelor’sdegree; or 8+ years with aMaster’sdegree.

• Hold a Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.

• Genuine understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry,such as load balancing, application delivery, security, or cloud networking platforms.