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About this role:
In this role you will:
· Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
· Complete operational activities while minimizing risks under established policies
· Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
· Receive direction from managers and exercises judgment within defined policies and procedures
· Escalate questions and issues to more experienced roles
· Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
· Identify information and services to meet customers financial needs
Required Qualifications:
· 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
· 6+ months of experience interacting with people, demonstrated through work, military, or education
· Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
· Customer service focus with experience handling complex transactions across multiple systems
· Ability to educate and connect customers to technology and share the value of mobile banking options
· Ability to interact with integrity and professionalism with customers and team members
· Experience working with others on a team to meet customer needs
· Cash handling experience
· Ability to follow policies, procedures, and regulations
· Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
· Well-organized, independent and able to prioritize in a fast-paced environment
· Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
· Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
· Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
· Ability to work a schedule that may include most Saturdays
· This position is not eligible for Visa sponsorship
4323 W Peoria Ave
GLENDALE, AZ 85302
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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