PayPal Global Travel Manager United States, California, San Jose 872517575
Share
Essential Responsibilities:
- Lead functional projects and programs to optimize operational processes.
- Identify issues and recommend best practices for process improvements.
- Partner with various departments to understand business trends.
- Drive business or process improvements within the function.
- Provide oversight and support for planning and management of financial, budget, and headcount targets.
- Act as a point of contact or liaison between business leadership, staff, and other key partners.
- Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
What You'll Do
Strategic Program Leadership
Design and execute a comprehensive global travel strategy aligned with PayPal's business priorities and financial objectives
Partner with Procurement leadership on source-to-pay modernization initiatives,identifyingopportunities for automation and process improvement
Develop data-driven policies that balance cost control, traveler satisfaction, and duty of care
Lead travel program budgeting and forecasting, managingannualspendwith targeted savings goals
Supplier & Vendor Management
Manage strategic relationships with Travel Management Company (TMC), airlines, hotels, car rental agencies, and other travel suppliers
Negotiate enterprise agreements and contracts to secureoptimalrates, service levels, and value-added benefits
Conduct regular business reviews with suppliers to ensure SLA compliance and continuous improvement
Evaluate and implement emerging travel technologies (NDC content, AI-powered booking tools, mobile solutions)
Oversee RFP processes for travel services, ensuring competitive bidding and vendor selection excellence
Technology & Systems Management
Serve as business owner for SAP Concur Travel, driving system optimization and user adoption
Lead implementation of new travel technology solutions, including evaluation of platforms likeSpotnana/Avenir
Partner with IT on single point of entry initiatives for seamless traveler experience
Develop automation strategies to reduce manual processing and improve operational efficiency
Data Analytics & Reporting
Develop comprehensive dashboards and reports providing visibility into travel spend, trends, and savings opportunities
Leverage analytics toidentifybooking patterns, policy compliance gaps, and cost reduction initiatives
Present quarterly business reviews to senior leadership with actionable insights and recommendations
Track KPIs including cost per trip, advance booking rates, preferred supplier adoption, traveler satisfaction, and savings achievement
Conduct benchmarking analysis against industry standards and peer companies
Traveler Experience & Duty of Care
Provide guidance on travel documents, visas, insurance, customs regulations, and health/safety requirements
Create and deliver training programs to drive policy awareness and tool adoption
Maintain high traveler satisfaction scores through responsive support and continuous program improvements
Compliance & Policy Management
Ensure all travel activitiescomply withPayPal policies, SOX controls, and regulatory requirements
Conduct regular policy audits and implement corrective actions for non-compliance
Collaborate with Finance and Legal on policy updates reflecting business needs and regulatory changes
Monitor and enforce booking channel compliance and approval workflows
Maintain documentation and audit trails for internal and external audits
Required Experience
7+ years of progressive experience managing corporate travel programs, preferably in Fortune 500 or global technology companies
5+ years of vendor management and contract negotiation experience withdemonstratedcost savings achievement
track recordmanaging travel programs with annual spend supporting multi-national operations
Experience implementing andoptimizingtravel technology platforms (Concur or similar)
Strong background in data analytics and reporting, using insights to drive business decisions
Experience with change management, successfully driving adoption of new policies, systems, and processes
Project management experience leading cross-functional initiatives from strategy through execution
Required Education & Certifications
Bachelor's degreerequiredin Business Administration, Finance, Hospitality Management, or related field
CTP (Certified Travel Professional), CGTP, or GBTA certification strongly preferred
Technical Proficiency
proficiencyin SAP Concur Travel & Expense (required)
Working knowledge of TMC booking tools, GDS systems (Sabre, Amadeus), and emerging platforms (Spotnana, Avenir,TripActions, Navan)
Strong Excel skills including pivot tables, VLOOKUPs, and data analysis
Experience with data visualization tools (Tableau, Power BI, or similar) for reporting and dashboards
in Microsoft 365 suite (Outlook, Word, PowerPoint, Teams)
Familiarity with ERP systems (SAP) and procurement platforms (ServiceNow) is a plus
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $94,000 to $156,200
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit
