Capital One Senior Director Design - Human Resources Finance 

United States, New York, New York 

871689199

Senior Director, Design - Human Resources and Finance

TEAM DESCRIPTION

WHAT YOU WILL DO

Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand UX and UI.

• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

• Shaping and evolving operating models including program planning, resourcing and effective collaboration across product, design, analysis and technology teams.

• Charting experience roadmaps that span near, medium and long-term horizons, aligning experience maturity to people, process, tech and data capabilities.

• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact.

• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, service blueprinting segmentation and user testing.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members.

• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX or UI, presentation and communication and partner alignment.

• Leading your team through career development plans to encourage talent growth and identification of destination talent.

• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions.

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities.

• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity.

• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components.

• Drive end-to-end strategic product and service design by:

  • Framing design methods, objectives and outcomes in alignment with business and user needs.

  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.

  • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs.

  • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders.

  • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market.

THE PERSON

Basic Qualifications

• At least 6 years of experience in leading a design team

• At least 12 years of experience in design, delivering products to market

Preferred Qualifications

• Master’s degree in Design or Human-Computer Interaction

• 8+ years experience working with enterprise products or platforms

• Experience in designing enterprise platforms, with a strong understanding of enterprise user needs and behaviors

• Experience working in a large financial institution or technology company

• Experience partnering with business, product management, and engineering leadership

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

McLean, VA: $264,300 - $301,700 for Sr. Director, Design New York, NY: $288,400 - $329,100 for Sr. Director, Design Richmond, VA: $240,300 - $274,300 for Sr. Director, Design San Francisco, CA: $288,400 - $329,100 for Sr. Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.