Bank Of America Senior Service Specialist 

United Kingdom, England, Chester 

871243644

Job Description:

Job Title: Senior Service Specialist

Corporate Title: Officer

Role Description:

Responsibilities:

• Being responsible for supporting clients card accounts

• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.

• Employing polished verbal and written communications to constantly keep our client and sales partners informed.

• Possessing a passion and urgency to serve our clients and operate as a client advocate.

• Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.

• Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.

• Working independently with strong organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied.

• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.

• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.

• Broad understanding of card management products

• Excellent education history

• Prior experience gained within financial services or investment banking.

• Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function.

• Excellent interpersonal, communication, presentation, organisation and team skills

• A Critical Thinker/Problem Solver.

Skills that will help:

• Strong oral/written communications

• Teamwork/Collaboration.

• Professionalism / strong work ethic

• Driven to build strong client relations

• English and one other language required (French / German / Spanish / Italian

• Previous client level servicing experienced essential

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.