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DigitalTurbine Lead Engineering Project Manager United States, North Carolina, Durham 870936584
07.09.2025
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About the Lead Engineering Project Manager:
- Champion the adoption of new initiatives and continual service improvement initiatives to enhance process efficiency and service quality.
- Collaborate with global teams across Infrastructure, Cloud Engineering, DevOps, and Support to improve service resilience, incident prevention and drive initiatives to improve work methods using a continuous improvement background.
- Drive Problem Management initiatives, facilitating RCA (Root Cause Analysis) and ensuring long-term corrective actions are implemented.
- Lead end-to-end incident management lifecycle, including triage, coordination of resolution efforts, communications, and executive-level post-incident reviews.
- Provide overall team leadership on critical issues, driving mitigation, root cause analysis, and preventive action initiatives.
- Provide support for major incidents and escalations as needed.
- Oversee Change Management practices, ensuring risk-based change reviews, quality control of change records, and reporting of change success and failure rates.
- Provide data-driven reporting and dashboards to executive key stakeholders for operational transparency and performance trends across technology platforms.
- Support SOX audit readiness by contributing to compliance documentation, evidence gathering, and control validations.
- Lead cross-functional service governance and review meetings.
- Provide support for major incidents and escalations, including nights and weekends as needed.
About you as the Lead Engineering Project Manager:
- 8+ years in project management, functionally leading project teams to drive complex solutions across technology teams, project managers and customer success teams.
- Background in Continuous Improvement (Lean) with demonstrated implementation programs to drive change.
- Demonstrated ability to drive change in a dynamic fast fast-paced environment.
- 8+ years of experience in leadership in Technical Support.
- Deep understanding in the Product Development cycle and ability to influence outcomes.
- Expertise in ITIL frameworks, including Incident, Problem, and Change Management.
- Demonstrated ability to operate independently, manage competing priorities, and drive resolution across global teams.
- Strong communication and stakeholder engagement skills, including writing executive summaries and facilitating post-mortems.
- Experience with engineering tools (e.g., Jira, ServiceNow, Confluence) and alerting tools like PagerDuty.
- Familiarity with cloud infrastructure environments such as GCP, AWS, or Azure.
- Bachelor’s degree in computer science, Information Systems, or equivalent work experience
- PMP Certification and Lean Sigma (LLS) certification with practical implementation.
Preferred Qualifications of the Lead Engineering Project Manager:
- Critical thinking and ability to influence cross-functional and global teams.
- Experience leading process improvement or service maturity initiatives.
- Hands-on experience developing SLAs, KPIs, and service performance metrics.
- Background supporting SOX or other compliance frameworks.
- Advanced reporting and dashboard experience (Power BI, Tableau, etc.).
Notice to External Staffing Agencies, Placement Services, and Professional Recruiters ("Agencies"):
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