Uber Sr Staff Engineer 

United States, West Virginia 

870607773

What the Candidate Will Need / Bonus Points

• Lead the architecture of distributed backend systems with high availability, scalability, and low-latency requirements for Uber's customer support use cases.
• Make architectural decisions that balance scalability, security, and cost efficiency
• Analyze user behavior patterns and recommend data-driven improvements by collaborating with product teams to translate insights into actionable business strategies
• Optimize customer journeys and personalize user experiences.
• Build and maintain robust data ingestion, storage, and transformation processes
• Drive continuous improvement in system reliability, observability, and operational excellence in the customer care stack at Uber.
• Experience with customer journey analytics platforms is a plus

- - - - What the Candidate Will Do ----

• Build, scale and operate full stack software systems and products related to customer care, and inbound and outbound communications across a variety of modalities
• Partner with product and business stakeholders to craft and deliver on tech that drives meaningful business impact for Uber and its customers
• Mentor and guide other engineers on the team
• Set architecture vision across the organization
• Enhance engineering and operational excellence. Raise the bar on sustainable engineering by improving best practices, producing best in class of code, documentation, testing and monitoring.

- - - - Basic Qualifications ----

• PhD or equivalent in Computer Science, Engineering, Mathematics or related field AND 4-years full-time Software Engineering work experience OR 7-years full-time Software Engineering work experience, WHICH INCLUDES 4-years total technical software engineering experience in one or more of the following areas:

• Programming language (e.g. C, C++, Java, Python, or Go)

• Experience with full-stack large scale, distributed systems
• Strong problem-solving skills, with expertise in algorithms, data structures, and complexity analysis
• Excellent written and verbal communication skills, including the ability to write detailed technical documents.
• Passion for driving continual improvement initiatives on engineering best practices like coding, testing or monitoring, deployment and post production practices.

- - - - Preferred Qualifications ----

• Customer service and engagement tech experience
• Experience working with distributed teams
• Product engineering
• Scalability engineering
• Deep, industry leading expertise in one or more technology domains and are the "-to" person for one or more areas of their business.

For San Francisco, CA-based roles: The base salary range for this role is USD$252,000 per year - USD$280,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$252,000 per year - USD$280,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$252,000 per year - USD$280,000 per year.