Microsoft Regional Customer Lifecycle Manager 

India, Karnataka, Bengaluru 

870074151

• 5-7 years of experience in MS sales, operations, or a similar industry, with experience in partner or field management.
• A Master’s degree or MBA is preferred.
• Demonstrated leadership skills and capabilities in diverse and highly complex environments.
• Excellent communication skills and the ability to simplify complex situations with strong analytical and problem-solving skills.

Key Skills/Attributes

• The successful candidate should have the ability to pivot between the strategic and tactical
• Excellent relationship building and cross functional collaboration
• Leads by listening and incorporating diverse opinions and backgrounds. Active sharing of best practice and continuous improvement mindset
• Pre-emptive approach to problem identification and partnering with others to solve.
• Executive level communication experience. Business focused Storytelling capabilities
• Agile workstyle, working to remove barriers to launching and enabling new business projects within Team
• Skilled negotiator and proven track record in influencing outcomes which add value to over all delivery outcomes
• Experience in using technology to enable sales process efficiency, experience in building requirements for low code, no code reporting.
• Previous experience in using AI/Copilot to improve, restructure or automate manual processes and programs
• Compliance knowledge and experience. Previous experience in working in Managed Outsourced contract environments.
• (internal candidates) Experience with Employee Central, CoreIdentity, IDEAs.

The role is based in Bangalore.

• Manage supplier performance and KPIs, tracking vendor performance at a local and global level.
• Drive vendor audits and create a monthly vendor scorecard.
• Own the monthly business reviews with global vendors and various Corp stakeholders.
• Verify the monthly performance results of the vendors.
• Manage program ROB, tracking budgets and spend for the program.
• Manage supplier headcount and financials.
• Ensure all program performance and compliance objectives are met.
• Contribute to the design and build of new program content and delivery plans for new services.
• Develop and maintain strong relationships with Microsoft business stakeholders and global tele vendors, ensuring alignment with Microsoft's goals and objectives.
• Collaborate with cross-functional teams to drive continuous improvement and innovation in the tele sales program.
• Monitor and analyse market trends and competitive landscape to inform program strategy and direction.
• Lead change management initiatives to drive adoption of new program features and capabilities.
• Ensure compliance with legal and regulatory requirements, as well as Microsoft's policies and standards.