Wells Fargo Service Transition Change Assurance Specialist United States, North Carolina, Charlotte 869519768
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About this role:
- Change Assurance– ensuring BAU changes are safe, well-controlled, and disruption-free through robust ITIL governance
- Service Transition– managing the onboarding of new and modified services into production via structured readiness and service acceptance criteria
This role will suit someone with strong ITSM knowledge, a controls mindset, and a passion for improving how change is managed in high-stakes, regulated environments. You’ll partner closely with application teams, platform engineering, service management and production leads.
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- ITIL Foundation V3/V4
Desired Qualifications:
- Strong working knowledge of the ITIL change lifecycle
- Experience reviewing technology changes for readiness and risk
- Exposure to Permit-to-Operate or service transition gates
- Familiarity with ServiceNow or similar ITSM platforms
- Understanding of production operations or SRE/DevOps contexts
- PRINCE 2/ PMP
Job Expectations:
- Ability to work nights, weekends, and/or holidays as needed or assigned
- Ability to work in a Hybrid working model
- Relocation assistance is not available for this position
- Visa Sponsorship not available for this role
Pay Range
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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