The DPO Team is seeking someone who thrives in a dynamic environment, with a passion for operational excellence and a strong background in software product development. This individual will have a proven track record of engaging with users to deeply understand their needs and deliver sustainable digital solutions that drive productivity, foster collaboration, and enable data-driven decision-making. In this role, you will act as both a strategic problem solver and an operator, partnering closely with cross-functional teams to design, implement, and optimize process automation and advanced workflow solutions. You will contribute to creating scalable, collaborative, and impactful solutions that enable operational excellence and enterprise-wide alignment.
- 5+ years of experience in Digital Transformation, Business Management Consulting, Product Management, or a related field.
- Bachelor’s degree or equivalent combination of education, experience, or training.
- Demonstrated expertise in configuration, customization, and implementation of SaaS applications like RPA or Workflow systems.
- Lean or Six Sigma Certification (preferred)
- Experience working cross-functionally to influence decisions and drive change at scale
- Exceptional leadership, communication, and interpersonal skills
- Ability to communicate effectively across technical and non-technical stakeholders and with global and geo stakeholders
WHAT YOU’LL WORK ON
As a Digital Process Optimization Manager, you will oversee the product lifecycle of process automation and workflow solutions, from discovery through concept, testing, launch, and maturity. Your responsibilities will include:
- Leading the design, build, and delivery of process automation and workflow solutions using Automation Anywhere and Pega ecosystems.
- Collaborating with teams to translate the needs of CPBM into user-centric digital experiences.
- Ensuring timely delivery of high-impact features while prioritizing user sentiment and measurable value drops.
- Conducting qualitative and quantitative research to inform solution design and prototyping with end users.
- Developing, testing, and deploying sustainable, interim solutions leveraging LCNC, RPA, and advanced workflows.
- Owning the product roadmap and managing complex solution lifecycles, including requirements gathering, build, testing, launch, and ongoing production support.
- Establishing best practices and scalable processes to maximize the impact of delivered solutions.
- Reporting progress and managing your backlog within an Agile methodology to ensure consistent, high-quality delivery.