Assist with budgeting, policy formulation and strategic planning
Manage multiple service functions such as reception and switchboard operations, as needed
Strategically allocate staff and ensure appropriate staffing levels
Reconcile invoices against purchases for related products or services
Manage complex and variable issues with significant departmental and cross departmental impact; recommend new work procedures
Partners with the other team(s) in operations function
Handles occasional complex and variable issues with significant cross departmental and departmental
Conduct performance evaluations, compensation, hiring, disciplinary actions and terminations
Provide coaching and training for new recruits as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
5-8 years of relevant work experience
Proven leadership skills
Extensive relevant knowledge and skills
Advanced knowledge of function's industry
Education:
Bachelor’s degree/ University degree or equivalent experience